NB: For my lovely US collectors - you'll be relieved to hear that original art is exempt from tariffs and custom duties, so although pieces might take a little longer to reach you at the moment, you won't have to worry about any additional costs.
Shipping policy
Eli Trier Communities ("we" and "us") is the operator of https://www.zuzushausofcats.com/ ("Website"). By placing an order through this website, you will agree to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to protect and set expectations on my service mutually.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Eli Trier Communities will happily accept returns on original artwork and prints due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customer’s expense and they will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Eli Trier Communities will process to store credit the value of the goods returned but will NOT refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier. We are able to offer tracking information to keep an eye on your package during transit.
4.3 Dispatch Time
Prints
Orders shipped via The Print Space are usually dispatched within 1-2 business days of payment of the order.
These warehouses operate on Monday - Friday during standard business hours, except on national holidays at which time the warehouses will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Original Artwork
Original artwork orders are shipped via courier and will leave the studio within 14 days of ordering.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address of original artwork orders at any time before the order has been dispatched. Changing delivery address of orders placed via The Print Space is down to the speed of the warehouse team, please get in touch ASAP if you need to change your delivery address.
4.5 P.O. Box Shipping
Eli Trier Communities will ship to P.O. box addresses using postal services only. We are unable to offer this service using courier services.
4.6 Military Address Shipping
Eli Trier Communities will ship to military addresses using postal services only. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you initially noticing damage or if you are not present, please contact Eli Trier Communities with photo evidence and your order number.
7. Duties & Taxes
7.1 Sales Tax
Sales tax will be added to your order at checkout if applicable. These charges are dependent on the destination country.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Eli Trier Communities encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Eli Trier Communities at the customer’s expense and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at eli@elitrier.com
Shipping Policy Generated at Easyship.com